SHIPPING POLICY

SHIPPING POLICY

SHIPPING & DELIVERY

Shipping Costs

Shipping within the UAE is only 20 AED. When you spend over 250 AED shipping is with our compliments, and free across the whole of the UAE.
If you are shopping from internationally, we would recommend that you look at our Stockists list at the bottom of this page so you can buy from a store in your local country.

What methods of payment can I use?
 
We accept easy online payment when you checkout as well as payment via link online PayPal, Visa or Mastercard debit and credit cards. All prices are in AED.
 
How long does delivery take?
 
Neon Star delivers right to your doorstep in the UAE and worldwide.
Please allow 5-7 working days on orders within the UAE, providing the product is in stock.
Most of items we do not keep in stock so they are hand tailored for you when you place your order. Please allow 7-10 working days for delivery within the UAE in this case. Tailoring takes time. We never rush this process.
 
 
What is the delivery process?
 
Soon after you have completed your order, you will receive a confirmation email with your reference number. We will process your order as quickly as possible.
(Note that during peak times this can take up to 5 – 7 working days).
 
Once the package is ready to leave us, we will update you by email. You will then receive a call to schedule a delivery time to suit you.
 
When placing your order, it is essential you provide a telephone number that we can reach you on at all times. Please also include your delivery street address, either work or home.

How can I arrange for shipping outside UAE?
 
If you require shipping overseas, then just select your country from the list at checkout. If you cannot see your country listed, please send us a message and we will let you know the cost of shipping, then we can proceed with your order. Please note we do not refund the cost of international shipping in case of any exchange/ returns. Alternatively, if you are shopping from outside of the UAE, we would recommend that you look at our Stockists list at the bottom of this page so you can buy from a store in your local country.

Due to the pandemic and increased shipping prices we might not be able to fulfill your order for outside of UAE. Once you place your order our team will review it and we will send you a confirmation email if shipping is available for your country.
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