RETURN POLICY

RETURNS POLICY

What is Neon Star returns/ exchange policy?
 
We offer a hassle free 14 day exchange policy. In the event that you are not 100% satisfied with an item, or if you wish to change the size or colour, please send an email to ruth@neon-star.com within 14 days of receipt so you can exchange this for any other item.
 
All item(s) should be returned in the original packaging, unworn, with all tags attached and have no damage or usage. Returning the item is at your cost. Once inspection is complete you will receive a returns confirmation email with a voucher code/ credit to redeem against any future purchase from Neon Star with our thanks. 
 
Bespoke orders, masks, personalized items and sale items are excluded from this return policy. International delivery charges are non refundable.
Unfortunately, we cannot offer cash back or credit card refunds. We do exchange only.

Masks
Neon Star is not liable in any way for Masks purchased from our company. Without limitations. 
These are fashion products only. 
A suitable medical mask should always be worn underneath the cotton mask. 
Masks are not valid for any return or exchange due to hygiene reasons.
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