RETURN POLICY

RETURN POLICY

RETURNS POLICY

What is the Neon Star returns/ exchange policy?
 
We offer a hassle free 14 day exchange policy. In the event that you are not 100% satisfied with an item, or if you wish to change the size or colour, please send an email to hello@neon-star.com within 14 days of receipt so you can exchange this for any other item.
 
All item(s) should be returned in the original packaging, unworn, with all tags attached and have no damage or usage. Returning the item is at your cost. Once inspection is complete you will receive a returns confirmation email with a voucher code/ credit to redeem against any future purchase from Neon Star with our thanks. 
 
Bespoke orders, personalised items and sale items are excluded from this return policy. Sale items including Buy X Get Y offers are non exchange; any discount, in any form, results in the items being non exchange.
International delivery charges are non refundable.
We sadly cannot control courier companies, we use the best to ensure smooth service for customers, but courier company delays are out of our hands. Items delayed by couriers, especially during peak times, will not be refunded due to late delivery - however of course we strive to ensure they do the best they can with normally a great success rate.
Unfortunately, we cannot offer cash back or credit card refunds. We do exchange only.

Masks
Neon Star is not liable in any way for Masks purchased from our company. Without limitations. 
These are fashion products only. 
A suitable medical mask should always be worn underneath the cotton mask. 
Masks are not valid for any return or exchange due to hygiene reasons.
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